Authenticity in Public Speaking

September 27, 2013

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Public Speaking

I like research professor Brené Brown’s definition of authenticity:

“Authenticity is the daily practice of letting go of who we think we’re supposed to be and embracing who we are.”

In the context of public speaking, participants in my programs typically describe authentic speakers as “real,” “warm” and “comfortable in their own skin.” Indeed, most of us would agree that authenticity is an admirable trait of powerful presenters.

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How to Think on Your Feet

September 16, 2013

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How to Think on Your FeetImagine the following scenarios . . .

You’re attending an in-house meeting, sitting around a conference table with your colleagues. Without warning, the meeting organizer turns to you and asks what course of action you recommend. All eyes are on you waiting for your response.

You receive a call from an angry customer who’s upset with the quality of the product you just sold. The customer wants to know what you’re going to do about it.

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5 Ways to Maintain Trust in Client Relationships

September 13, 2013

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Businessman on PhoneSo far in your new business relationship, you have set a foundation of trust through your photo, email correspondence and voicemail communications. You have also leveraged your social media footprint to create an aura of trust before meeting your new contact face-to-face.

At your first meeting you came prepared and continued to build trust through your verbal and non-verbal communication. Your new relationship is off to a promising start.

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