Programs
Business Manners, Civility & Etiquette
Business runs on relationships. The ability to act professionally in the board room as well as a dining room, to feel comfortable in formal and informal situations, and to make people feel valued in your presence, all require a working knowledge of manners, protocol and solid communication skills. A work environment with a respectful attitude toward people impacts the bottom line by enhancing customer relations, keeping good employees, boosting morale and enhancing the organization’s image. Communication and social skills are success skills!
- Manners That Mean Business
- Business Etiquette Essentials
- Creating a Professional Image: How to Distinguish Yourself as a Pro!
- Personal Marketing Skills for Business Success
- Executive Presence: Poise, Polish and Professionalism
- Dining for Dollar$: Navigating the Business Meal with Confidence & Style
- Communicate at Your Professional Best
- International Etiquette for World-class Professionals
Communication Skills
Knowing what to say and how to say it helps you get the results you want. Whether your goal is to improve your working relationships, speak up more in staff meetings, influence others, give a speech to a board of directors or present to an international audience, discover how to organize and present your ideas so that others will listen and take action.
Public Speaking
- Speak with Confidence! How to Overcome the Fear of Speaking
- Speak to Inform, Inspire & Influence: How to Plan, Prepare and Present a Speech
- Speak Worldwide: How to Speak to International or Diverse Audiences
Interpersonal Skills
- Leadership Communication Skills
- Everyday Communication Essentials
- Communicate Across Cultures
Cross-Cultural Relationships
Taking the Foreign out of International
Do you:
- work with people of diverse cultural backgrounds at home or abroad?
- sell or provide services to customers worldwide?
- travel internationally?
Building relationships at home and abroad takes time, patience and cultural savvy. Business professionals who demonstrate the ability to accept and adapt to differences in customs, communication styles and business practices have a competitive edge over those who do not.
Diversity-Related and Global Topics:
- Thriving with Diversity
- Working with Americans
- Communicating Across Cultures
- Selling Across Cultures
- International Etiquette
- Hosting International Clients and Visitors
- Work Worldwide: International Career Strategies for the Adventurous Job Seeker
- Travel Writing for Fun or Profit: Write Your Way Around the World
