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In his book Damp Squid: The English Language Laid Bare, author Jeremy Butterfield cites ten of our most over-used expressions:

1. “At the end of the day”
2. “Fairly unique”
3. “I personally think”
4. “At this moment in time”
5. “With all due respect”
6. “Absolutely”
7. “It’s a nightmare”
8. “Shouldn’t of”
9. “24/7”
10. “It’s not rocket science.”

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Caroline Kennedy made headline news when she threw her hat into the ring for the New York State Senate seat left vacant by Hillary Clinton. Unfortunately for Ms. Kennedy, she also gained unintended notoriety for her overuse of the phrase, “You know” throughout her press interviews. Her reliance on the phrase to fill the space between her thoughts detracted from her main message and became the message itself.

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Have you ever made a mistake but found it hard to apologize afterwards? You’re not alone. Elton John had it right when he sang: “Sorry seems to be the hardest word.” Ego and pride can get in the way, preventing us from using the opportunity to learn from our mistakes, make amends and restore trust with the person we’ve hurt or offended.