by nancymueller | Aug 22, 2017 | Communication Skills, Cross-cultural, Interpersonal, Relationships
Have you ever found yourself “lost in translation” when speaking across cultures? “Hi! How are you?” Translation: Greetings Recently, a German friend posted: “What Germans probably confuse the most is that ‘How are you?’...
by nancymueller | Nov 11, 2016 | Cross-cultural, Featured, Interpersonal, Leadership, Listening, Relationships
I was attending a diversity training retreat in Las Vegas when we received word that the jury had made a decision in the O.J. Simpson case. Some of you will remember the trial that had dominated the daily news for months. My fellow diversity consultants and I,...
by nancymueller | Aug 19, 2013 | Communication Skills, Cross-cultural, Listening
Listening for mutual understanding challenges all of us at one time or another. Now add a layer of language or cultural difference between the speaker and listener. What began as a simple conversation has just evolved into a recipe in frustration, misunderstanding and...
by nancymueller | Aug 2, 2013 | Communication Skills, Cross-cultural, Interpersonal, Public Speaking
Most of us have felt the frustration and embarrassment of trying to communicate with someone who doesn’t speak our language. Here are 7 easy tips to help you get your message across when you are the speaker: 1) Slow down, but don’t speak more loudly. Pause...
by nancymueller | Jul 5, 2011 | Communication Skills, Cross-cultural, Customer Service, Interpersonal, Public Speaking, Relationships
We all know the adage that people do business with people they know, like and trust. While most people believe that building trust takes time, here’s how you can start the process, even before meeting in person: Referral or Introduction A third party...
by nancymueller | Nov 8, 2010 | Cross-cultural, Relationships
When working across borders, whether hosting or visiting your global clients, consider your client’s perspective. For example, rank and status are highly valued in Asian and Middle Eastern cultures which impacts everything from how you greet one another to...
