by nancymueller | Aug 22, 2017 | Communication Skills, Cross-cultural, Interpersonal, Relationships
Have you ever found yourself “lost in translation” when speaking across cultures? “Hi! How are you?” Translation: Greetings Recently, a German friend posted: “What Germans probably confuse the most is that ‘How are you?’...
by nancymueller | May 4, 2017 | Communication Skills, Interpersonal, Leadership, Listening, Relationships
Failure to communicate happens in leadership communication. Ever had one of those days filled with miscommunications and misunderstandings? How about over several weeks, even years, with one particular individual? Maybe even one who matters most to you – a...
by nancymueller | Nov 11, 2016 | Cross-cultural, Featured, Interpersonal, Leadership, Listening, Relationships
I was attending a diversity training retreat in Las Vegas when we received word that the jury had made a decision in the O.J. Simpson case. Some of you will remember the trial that had dominated the daily news for months. My fellow diversity consultants and I,...
by nancymueller | Oct 28, 2013 | Communication Skills, Customer Service, Interpersonal, Leadership, Listening, Relationships
Mindful communication begins with active listening. But often it’s the unsaid that provides the most critical link to mutual understanding. Intuitive listening means the ability to read between the lines, to pick up on the unspoken clues that hint at a larger...
by nancymueller | Sep 27, 2013 | Communication Skills, excellence, Interpersonal, Leadership, Public Speaking
I like research professor Brené Brown’s definition of authenticity: “Authenticity is the daily practice of letting go of who we think we’re supposed to be and embracing who we are.” In the context of public speaking, participants in my programs...
by nancymueller | Sep 16, 2013 | Communication Skills, Customer Service, excellence, Interpersonal, Leadership, Listening, Public Speaking, Relationships, Risk-Taking
Imagine the following scenarios . . . You’re attending an in-house meeting, sitting around a conference table with your colleagues. Without warning, the meeting organizer turns to you and asks what course of action you recommend. All eyes are on you waiting for...
