by nancymueller | May 4, 2017 | Communication Skills, Interpersonal, Leadership, Listening, Relationships
Failure to communicate happens in leadership communication. Ever had one of those days filled with miscommunications and misunderstandings? How about over several weeks, even years, with one particular individual? Maybe even one who matters most to you – a...
by nancymueller | Nov 11, 2016 | Cross-cultural, Featured, Interpersonal, Leadership, Listening, Relationships
I was attending a diversity training retreat in Las Vegas when we received word that the jury had made a decision in the O.J. Simpson case. Some of you will remember the trial that had dominated the daily news for months. My fellow diversity consultants and I,...
by nancymueller | Oct 28, 2013 | Communication Skills, Customer Service, Interpersonal, Leadership, Listening, Relationships
Mindful communication begins with active listening. But often it’s the unsaid that provides the most critical link to mutual understanding. Intuitive listening means the ability to read between the lines, to pick up on the unspoken clues that hint at a larger...
by nancymueller | Sep 16, 2013 | Communication Skills, Customer Service, excellence, Interpersonal, Leadership, Listening, Public Speaking, Relationships, Risk-Taking
Imagine the following scenarios . . . You’re attending an in-house meeting, sitting around a conference table with your colleagues. Without warning, the meeting organizer turns to you and asks what course of action you recommend. All eyes are on you waiting for...
by nancymueller | Sep 11, 2013 | Communication Skills, Etiquette, excellence, Leadership, Listening, Manners, Relationships
, businIn an earlier post, I recommended “5 ways to Inspire Trust in New Relationships,” even before you’ve met in person. For this post, let’s assume you’re well on your way to creating a positive impression. You are now ready to meet...
by nancymueller | Aug 19, 2013 | Communication Skills, Cross-cultural, Listening
Listening for mutual understanding challenges all of us at one time or another. Now add a layer of language or cultural difference between the speaker and listener. What began as a simple conversation has just evolved into a recipe in frustration, misunderstanding and...
